Return Policy Return Policy

Items shipped from, can be returned within 30 days of receipt of shipment in most cases. Returns WILL NOT be refunded to your original payment method. All refunds will be issued into your ScaleLife Wallet. If you checked out as a guest and do not have an account, an irrevocable, non-expiring coupon code for the refunded amount will be issued to you, and will be tied to your email address so that only you can use it.

  • Please allow up to 14 business days for us to process your refund.
  • Please allow up to 30 business days for us to process your exchange.
  • Please allow up to 45 business days for us to process a replacement order.
  • You will receive a refund for the purchase price and applicable sales tax. Credit will be issued to the ScaleLife User Account’s Wallet and not back to the debit / credit card used at the time of purchase. If purchased with a gift card, credit will be issued in the form of a gift card. If purchased with your ScaleLife Wallet balance, a credit will be applied to your ScaleLife Wallet balance.
  • Shipping and handling charges will not be credited unless the reason for the return is our error.
  • All exchanges and replacement orders are processed separately as a new order.

If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. If you received promotional value or used a promotional coupon when purchasing products, services and/or instant savings towards the purchase of any products or services at the time of your purchase, you agree that you will be refunded for the amount paid at the time of purchase or the current sale value of said items or service (whichever is less).

If you received your merchandise through a “Buy One, Get One Free” or similar offer, both items must be returned in order to receive a refund. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned.

Returns will only be eligible to new, and unused/unopened merchandise. Any merchandise that has been used will be immediately denied and will not be returned back to you.

Return shipping WILL NOT be paid by It is the customer’s responsibility to CONTACT US via our contact form to initiate the refund process or fill out the return/exchange application¬†before sending your order back.


Purchases on digital content such as Wallpapers and Self-Printable Decal Packs are final. No returns will be given.

ScaleLife Wallet topup

All ScaleLife Wallet topup’s (also known as “Balance Reloads”) are non-refundable after purchase (except as required by law).

ScaleLife eGift Cards [Historical – Deprecated On November 12, 2018]

  • Gift Cards are not returnable after purchase (except as required by law).
  • For more information about Gift Card limitations, see Gift Card Terms & Conditions. Credits [Historical – Deprecated On November 12, 2018]

  • ScaleLife Credits are not returnable after purchase (except as required by law).