ScaleLife Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, browse our website or shop in our online store?

When ordering or registering on our site, as and when appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, open a Support Ticket, or enter information on our site and provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

On top of using regular Malware and Virus Scanning tools. We consistently pen test our infrastructure as well as stay up to date on the latest security flaws and exploits out in the wild. We keep our eyes out for the latest patches for the software and server operating systems we apply and backport patches regularly, and when needed, to circumvent known security flaws and vulnerabilities.

We update our servers on a regularly scheduled basis and when absolutely necessary to protect both business and customer information from any malicious attacks.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
  • Track your affiliate links and commission statistics.
We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found in the main menu and on the page(s) specified above.


You will be notified of any Privacy Policy changes:
  • On our Privacy Policy Page
  • As a store-wide notification banner
You can change your personal information:
  • By emailing us
  • By logging in to your account
  • By chatting with us or by sending us a support ticket
Please Note: If you are contacting us to change and or delete any of your personal information from your account, you must first verify your identity with the current account information on file, and finally be reachable at the primary email address on file for the account.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does your site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email
  • Within 30 business days
We will notify the users via a site-wide notification
  • Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  •  Send information, respond to inquiries, and/or other requests or questions
  •  Process orders and to send information and updates pertaining to orders.
  •  Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

How Is Customer Payment Information Handled / Shared?

We share this data with absolutely no one! DOES NOT collect, process, or store customer payment information. Your data is your own and we do not sell nor share your data with any third party outside of our payment provider.

The information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

How Long We Retain Your Account Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register for an account on our website (if any), we store their personal and user account information they provide in their user profile. This information is kept indefinitely. All users can see, edit, or request the deletion of their personal information and user account at any time (except they cannot change their username and deletion of user accounts and data must be requested via a written request in physical or electronic format). Website administrators can also see and edit that information.

We DO NOT process nor retain personal payment information with your account. This information is processed directly via our payment provider, PayPal, and we have no access to this data! All requests for deletion of Payment information should be made out to PayPal.

How Long We Retain Your Order History

We retain order history indefinitely! All invoices and orders will be kept permanently and we will never remove or purge such data as it is vital to our every day operation. With that said, there is also no need for alarm when it comes to your personal data. We do have the ability to delete all personally identifiable user information from any and all orders.

For more information check out our FAQ page.

Your Rights Over Your Data

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to Your Rights: User Access Requests and Deleting Your Data to, well, find out how to reach us.

The deletion of your user data requires a written request to the Administrators in either physical or electronic form.

EU individuals also have the right to make a complaint to a government supervisory authority.

Your Contact Information

Your contact information, like the rest of your personal data, is completely your own and you are in control of this data. You will always be allowed to, add, modify, and delete this data at any time.

The deletion of your user data requires a written request to the Administrators in either physical or electronic form.

Your Rights: No Consent

You can utilize this website and all of its publicly available features without giving us any information about yourself—providing your data is optional. Order Tracking is currently the only publicly available feature that doesn’t require a user account. But sometimes we need information to provide services that you request, such as the shipment of physical goods purchased.

Your Rights: User Access Requests and Deleting Your Data

We recommend using the My Account section of the website to verify, update, and correct the details we have in your profile, manage your billing and shipping addresses, view and download your order history, and manage your digital downloads after they have been purchased.

Under the GDPR, you may submit a user access request to us asking for a detailed report of the personal information we have for you on file, and we will send it to you within 30 days.

Want us to delete your information entirely? While we’ll be sad to see you go, you can contact us and we’ll purge your account from our records… just know that you won’t be able to access your free or paid digital content if you do so. Also, keep in mind that account deletion is very permanent. We WILL NOT be able to recover your data once it is gone, nor provide you with downloadable access to any paid or digital content you have previously purchased once your account is deleted and said content will have to be purchased again.

If at any time you would like to unsubscribe from receiving future emails, you can

  • Follow the instructions at the bottom of each newsletter email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
223 Washington Ave
Suite B6
Bridgeport, Connecticut 06604
United States
Last Edited on 2018-12-10